Privacy Policy

This Privacy Policy explains how TLA home services ("MoveBright Cleaning", "we", "us") collects, uses and protects your personal information when you use our website (movebrightcleaning.co.uk) or our cleaning services. We are the data controller responsible for your personal data. If you have any questions, contact us at bookings@movebrightcleaning.co.uk.

Information we collect

• Contact details: your name, email address and phone number.
• Service details: your address, property information and cleaning requirements you give us when requesting a quote or booking.
• Communications: messages you send us by form, email, phone or social media.
• Website data: information collected automatically through cookies and similar technologies, such as your device, browser and how you use our site.

How we collect it

• When you complete our online quote form.
• When you contact us by phone, email or social media.
• Automatically, through cookies when you use our website.

Why we use it, and our lawful basis

• To prepare quotes and provide the cleaning services you request. To perform our contract with you.
• To respond to your enquiries and manage our relationship with you. Our legitimate interests in running and improving the business.
• To send you marketing about our services, where you have agreed. Your consent, which you can withdraw at any time.
• To meet our legal, tax and accounting obligations. To comply with the law.

Who we share it with

• The self-employed cleaners and cleaning contractors who carry out your booking receive the details they need to complete the job, such as your name, address and requirements.
• Service providers who help us run the business, for example payment providers and our website and analytics tools.
• Authorities or professional advisers where we are required to share it by law.

We do not sell your personal data.

Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics, Google Ads and Meta (Facebook) advertising tools, to understand how our site is used and to measure and improve our advertising. You can control non-essential cookies through your browser settings or through the cookie banner on our site.

How long we keep it

We keep your personal data only as long as necessary for the purposes above, including to meet legal, accounting and tax requirements, after which it is securely deleted.

Your rights

Under UK data protection law you have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to data portability. To exercise any of these rights, contact us at bookings@movebrightcleaning.co.uk.

Complaints

If you have any concerns about how we handle your data, please contact us first so we can help. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The current version will always appear on this page with the date it was last updated.

Contact

TLA home services ltd
Email: bookings@movebrightcleaning.co.uk
Registered address: 66 Paul Street, London, England, EC2A 4NA